Support

Contact

Questions, bug reports and feedback: support@chores.fi

We reply within two business days.

Please include the device model, the iOS version, the app version (Settings → About) and what you were doing. If the app showed an error message, its exact wording helps most.

The app's settings open from the gear on the Profile tab. They are open to everyone, and the admin view is inside them behind the admin password.

Setting up or joining a family

On the app's start screen, you can set up a new family under Create Family or pair the device with a family under Join a Family with a Code. An adult sets up the family with Sign in with Apple. Other devices, such as a child's phone, join with the family's join code or QR code, and the child needs no account of their own. The owner and admins add a new device of their own by signing in with Apple under Family Adults.

The join code is shown when the family is set up. If the code is lost or no longer works, an adult in the family can create a new one under Create a new join code in the admin view. Devices that are already paired keep working.

Another adult in the family

The family owner can invite another adult as an admin from the Adults section of the admin view. The invitation code is single-use and valid for 24 hours. The invited adult chooses I Have an Invite Code on the start screen, or in the settings on a device that is already paired, and signs in with Apple. The owner can also transfer ownership to an admin.

Forgotten admin password

The family owner or an admin can set a new password. Open Settings → Admin, choose Forgot Password?, enter the new password twice and sign in with Apple.

Free trial and full version

A new family can try everything free for seven days, and the trial never turns into a paid purchase. After it, recording chores and making changes require the full version, a one-time purchase for the whole family. Your data is kept and stays visible without it.

Starting the trial, buying and Restore Purchases are in Settings → Full Version. An adult in the family buys the full version and confirms the purchase with Apple, and the purchase covers all of the family's devices. You can request a refund on the same screen (Request a Refund) on the device whose Apple Account bought the full version, or from Apple at reportaproblem.apple.com. If Apple approves the refund, the whole family loses the full version.

Language

The app is available in 25 languages and follows your iPhone's language. To choose a language for the app only, open the iPhone's Settings, find the app and choose Language. If your iPhone's language is not one of them, the app is shown in English.

Time zone

The family's day changes at midnight in the family's time zone, which is the time zone of the device that set up the family. If the family moves, an adult can change it in the admin view under Time Zone. Completions already recorded stay on their days.

The app shows old data

When there is no connection, the app shows the last fetched data and says so at the top of the screen. The data refreshes automatically once the connection returns. You can also refresh the view by pulling it down.

A completion does not appear on another device

Completions made without a connection are queued on that device and sent automatically once the connection returns. Queued completions show up right away, marked with an arrow. Their star value is confirmed only when they are sent, because a theme day can increase it.

Stars cannot be redeemed

The redeem button is enabled only when the star balance covers the reward's price. After redeeming, the stars are deducted immediately, but the reward is approved separately in the admin view.

A completion cannot be recorded for a past day

Recording a completion for a past day requires the admin password. This is deliberate: it prevents accidental backdated entries.

Unpairing a device

The settings contain Unpair Device. It removes the device's access and clears the data stored on the device. The device can be paired again with the family's join code. An adult in the family can also unpair a lost device remotely from the Devices section of the admin view.

Deleting your account

An adult in the family can delete their account under Delete Account… in the settings. The deletion is confirmed by signing in with Apple and takes effect immediately.

If you are the family owner, the whole family and its data are deleted, and this cannot be undone. If the family should continue without you, first transfer ownership to an admin in the Adults section of the admin view. Deleting an admin's account removes only that account, and the family continues.